How to contact us
Email us at support@pakgames.app. Email is the only way to reach PakGames.app. We do not offer support by phone, WhatsApp or Telegram.
We aim to reply within 3 working days. Reports of errors that affect money, safety or the law are read first.
What can we help with?
We can help with anything about the guides on this site:
- Corrections. A fact, step or warning that is wrong or out of date. Our editorial policy explains how we check and fix errors.
- Questions about a guide. If a step is not clear, or a guide does not cover your situation, ask. We will try to explain, and we may improve the page.
- Feedback. Ideas for new guides, problems reading the site on your phone, or Urdu wording that sounds wrong.
- Privacy requests. For example, asking us to delete emails you have sent. See our privacy policy.
- Scams using our name. If a person, page or app claims to be PakGames.app, please tell us.
What can’t we do?
We do not run the Pak Games app and have no access to its systems. That means we cannot:
- get into your account, reset your password or remove an account lock;
- process, speed up or reverse a deposit or withdrawal;
- contact the operator for you or pass on a complaint.
For account and payment problems, use the Self Service Center and online chat inside the app. Our customer service guide shows how to reach the app’s real support, and the help centre has step-by-step fixes for OTP, deposit and withdrawal problems.
How to stay safe when you contact anyone
We will never message you first on WhatsApp, Telegram or any other app. We will never ask for your password, OTP or any money. Anyone who does is a scammer, even if they use our name or logo.
When you email us, leave out your password, OTP, PIN and full wallet or bank numbers. We do not need them to fix a page. If you send a screenshot, cover any personal details first.
If someone has already asked you for money to “release” a withdrawal or “recharge” your account, read our guide to payment scams before you do anything else.
What to include in your email
A short, clear message gets the fastest reply. If you can, include:
- the address of the page you are writing about;
- what you think is wrong or unclear;
- what you saw in the app, and the date you saw it.
That is all we need. We read every message, even when we cannot help directly.